We want delivery to be simple, transparent and easy to follow. This policy applies to orders placed through VintQonto.
Where we deliver
We currently deliver to eligible addresses in the United States. Delivery availability is confirmed from the address entered at checkout. Orders placed for unsupported destinations may be cancelled and fully refunded.
Processing time
Orders are normally prepared within 1 business day after payment confirmation. Orders placed on weekends or public holidays begin processing on the next business day.
Delivery estimate
Standard delivery is estimated at 2–3 business days after dispatch. Delivery dates are estimates rather than guarantees because carrier delays, severe weather, peak periods and address checks may affect transit time.
Shipping cost
Eligible orders currently receive free standard delivery. Any applicable charge will always be displayed at checkout before payment.
Tracking
When tracking is available, the tracking number is sent in the shipping confirmation or added to the order details. Tracking can take up to 24 hours to display movement after dispatch.
Address accuracy
Please check the recipient name, street, apartment number, city, state and ZIP code before paying. Contact us immediately if a correction is needed. We cannot guarantee changes after processing begins. Additional shipping costs caused by an incorrect or incomplete address may be charged to the customer.
Separate packages
Items from the same order may occasionally arrive in separate packages. When this happens, available tracking details are provided for each shipment and no additional shipping fee is charged.
Delayed, lost or delivered packages
If tracking has not updated for several business days, contact us with the order number. If a package is marked delivered but cannot be found, check the address, household members, neighbours and the carrier before contacting us. We will review confirmed loss cases with the carrier and provide an appropriate replacement or refund.
Damaged or incorrect items
Contact us promptly after delivery with the order number and clear photos of the product and packaging. Approved cases are handled under our Refund and Returns Policy.
Order changes and cancellation
Cancellation or address changes are possible only before dispatch and cannot be guaranteed after processing has started.